Berkey Water Filter Canada – www.berkeywater.ca
Shipping Terms & Conditions
Orders ship within 2-10 business days.
Once your order is shipped, you will get the tracking number via email.
We use a number of various shipping companies such as Purolator, ICS Courier, UniUni Express, Canada Post, Ecom Next Day, Fleet Optics Express etc.
Please double check your Shipping Address. It cannot be changed once you complete your order. If you have a PO Box number, please include that. Should the parcel get returned to the sender on behalf of a shipping error/mistake by the customer, it is the customer’s responsibility to pay the re-shipping and/or re-stocking fees. By completing your order you agree to our Shipping, Returns, and Warranty Policies.
We offer FREE shipping on orders over $160. (Some exceptions may apply for remote locations).
Berkey Water Filter Canada (www.berkeywater.ca) will ensure all shipped products/parcels are packed securely to avoid any damage.
When your order ships out, you will be notified by email and a tracking number will be provided so you can track your order.
Remote locations in Canada are not eligible for free shipping. Please contact Berkey Water Filter Canada (www.berkeywater.ca) for the shipping costs if this may apply.
Your order must be 100% accurate prior to finalizing. Please double check your address and remember to include your Unit # etc., if applicable. Enter your billing address as it is written on your credit card statement or it may not process. Please make sure to double check!
Berkey Water Filter Canada (www.berkeywater.ca) is not liable for packages lost due to incomplete or inaccurate addresses. In the case of a return order due to an incomplete or inaccurate address, the customer is responsible for all shipping fees and a 20% restocking fee for the item(s).
Upon receiving your delivery, if an item is damaged or defective as a result of manufacturing, simply contact Berkey Water Filter Canada (www.berkeywater.ca) and we will coordinate with the manufacturer to get that item replaced at no cost to you as quickly as possible.
Once your order has been placed it may be packed and shipped immediately (Yes, we ship quickly!) It cannot be canceled and we are not able to add to the order or change the shipping address etc. If you wish to add to your order, you must make a new order. They may or may not be combined in the same box.
*YT, NT, NU, and other remote locations may be invoiced for shipping after order is made. This is due to the high shipping costs to remote locations.
Please Note – IMPORTANT; If your order has an item which is on backorder or out of stock, you will have to pay the shipping fees of that product when the stock is ready to ship.
Undelivered Packages:
If your order is shipped with Canada Post;
Canada Post carriers will leave a Delivery Notice Card on your door or mailbox advising you of the pickup location.
We will not leave parcels at the front door or any other location etc.
All orders must be picked up from the Canada Post pickup location.
This is because of thieves and porch pirates. We want to make sure that you get your purchase in a safe manner!
This notice will include a phone number and postal address to contact for more information and pick up. Canada Post will send via your order email address Ship/Exception/Delivery tracking notifications. Your package will be available for pick up for 15 calendar days, after which it will be returned to Berkey Water Filter Canada. In this case, the customer is responsible for all shipping fees, all product will be incurred/asset 20% restocking fee for all item(s) returned undelivered.
- Please include a PO, P/O, po, p/o box if you have one. If you do not include a PO box number to your address (if applicable) Canada Post/Carrier will not deliver to the address, due to the PO box not being addressed in the shipping address section. If the parcel is returned to the sender you will have to pay the re-shipping fees and also inform the correct address with the PO box. Restocking fees will also be applied if you don’t want to have the order re-shipped and want a refund.